Terms and Conditions

Postage & Packaging:

Please note that once we have completed your wood work and we have received
payment in full we will arrange getting your job back to you. We will package the
items well and will provide a secure box to put them in (this is included in the pre-
arranged postage and packaging charges) however sometimes this is not enough and
damage can occur in transit. We do not accept any responsibility for damage to the
wood work whilst in transit. We do always recommend picking the work up in person
to ensure a secure and safe collection.

Postage & Packaging Charges:

All P&P charges are quoted only for UK Mainland Excluding overseas and Northern
Ireland. We can still post overseas however this will incur a surcharge that will be
agreed upon prior to the acceptance of the project. Please note that all import
charges are to be paid by the customer.

Small Box ( Length 33cm x Width 33cm x Height 22cm) up to 3Kg- £20.00
Medium Box – (Length 122cm x Width 92cm x Height 50cm) up to 10kg – £35.00
Large Box – (Length 183cm x Width 110cm x Height 92cm) Up to 20Kg – £ 45.00

If any items are larger shipping can still be arranged but will occur extra cost and will
be arranged with the customer prior to arrangement.

Craftsman Ship Guarantee:

We take such pride in our work that we provide a 3 year guarantee on any work we
complete.
Please see below for situations that void our guarantee:
 Damage is caused by a third party outside of our workshop
 Normal wear & tear such as – discolouring in heat, cracks when exposed to high
temperatures.
Please note that before any of our completed work is sent out it is photographed from
many angles and we can prove if it is not us that has damaged the item(s).

Time scales:

Times that are quoted are rough estimates and are subject to change at any moment,
we will inform you if there are any delays. In addition to this we are continuously
busy so we have a large waiting list and you will have to reserve your place in the que
(to see how, look in the payment section below). We are particularly busy in the
winter months December – February.

Payment:

Depending on the total balance owed for your job, the payment terms are as follows:
 £0.00 – £500.00 – The total price must be paid in full when we inform you that
your item(s) arrived with us prior to us commencing work, otherwise you will lose
your place in the queue and only re-join the queue once payment has been
received.
 £501.00 – £1000.00 – A minimum £500.00 deposit is required prior to work
commencement on any project totalling over £500.00. You must pay the deposit
once we inform you that your item(s) arrived with us, otherwise you will lose your
place in the queue and only re-join the queue once you have paid the deposit.
 £1001.00 – £2350.00 – A deposit of 50% of the quoted amount is required for
this price range.You must pay the deposit once we inform you that your item(s)
arrived with us, otherwise you will lose your place in the queue and only re-join
the queue once you have paid the deposit.

We accept:
 Cash
 Bank Transfer (BACS)
 Cheques

PLEASE NOTE THAT ON ANY PRICE RANGE ABOVE £500.00 YOU
WILL HAVE ONE CALENDAR MONTH TO PAY THE REMAINING
BALANCE ONCE WE INFORM YOU THAT YOUR WORK IS COMPLETE.
IF YOU DO NOT PAY IN THIS TIME THEN YOU WILL BE CHARGED
£10.00 FOR STORAGE EVERY WEEK THAT YOU DO NOT PAY, THIS
WILL BE ADDED ON TO YOUR FINAL BALANCE. IF PAYMENT IS STILL
NOT PAID AFTER 6 MONTHS THEN WE WILL SEEK LEGAL ACTION.

Before sending any work to us we will advise you to look at our terms and conditions
(listed above).

By sending your items you automatically agree to all of our terms and conditions.