Terms and Conditions

Craftsman Ship Guarantee:

We take such pride in our work that we provide a 3 year guarantee on any work we complete.

Please see below for situations that void our guarantee:

  • Damage is caused by a third party outside of our workshop
  • Normal wear & tear such as – discolouring in heat, cracks when exposed to high temperatures.

Please note that before any of our completed work is sent out it is photographed from many angles and we can prove if it is not us that has damaged the item(s).

Time scales:

Times that are quoted are rough estimates and are subject to change at any moment, we will inform you if there are any delays. In addition to this we are continuously busy so we have a large waiting list and you will have to reserve your place in the que (to see how, look in the payment section below). We are particularly busy in the winter months December – February.

Payment:

Depending on the total balance owed for your job, the payment terms are as follows:

  • £0.00 – £500.00 – The total price must be paid in full when we inform you that your item(s) arrived with us prior to us commencing work, otherwise you will lose your place in the queue and only re-join the queue once payment has been received.
  • £501.00 – £1000.00 – A minimum £500.00 deposit is required prior to work commencement on any project totalling over £500.00. You must pay the deposit once we inform you that your item(s) arrived with us, otherwise you will lose your place in the queue and only re-join the queue once you have paid the deposit.
  • £1001.00 – £2350.00 – A deposit of 50% of the quoted amount is required for this price range.You must pay the deposit once we inform you that your item(s) arrived with us, otherwise you will lose your place in the queue and only re-join the queue once you have paid the deposit.

PLEASE NOTE THAT ON ANY PRICE RANGE ABOVE £500.00 YOU WILL HAVE ONE CALENDAR MONTH TO PAY THE REMAINING BALANCE ONCE WE INFORM YOU THAT YOUR WORK IS COMPLETE. IF YOU DO NOT PAY IN THIS TIME THEN YOU WILL BE CHARGED £10.00 FOR STORAGE EVERY WEEK THAT YOU DO NOT PAY, THIS WILL BE ADDED ON TO YOUR FINAL BALANCE. IF PAYMENT IS STILL NOT PAID AFTER 6 MONTHS THEN WE WILL SEEK LEGAL ACTION.

Before sending any work to us we will advise you to look at our terms and conditions (listed above).

By sending your items you automatically agree to all of our terms and conditions.